The Modern Gentlemen Support

We are here to help

For quick answers, please refer to the FAQ section below.

If you need further assistance, reach out to our team at contact@themoderngentlemen.co

Most Frequently Asked Questions:

How can I cancel my subscription?

Visit our landing page and click "Account" in the top right corner. Alternatively, go to: Account Login. Log in to your account. If you don't have one, click "Manage subscriptions" and enter the email you used for subscribing. From there, you can find and cancel your active subscriptions.

How do I create an account?

To create an account, visit: Create Account

Can I cancel my order?

You can cancel your order by emailing us at Contact@themoderngentlemen.co. However, our team processes orders quickly. Once your order has shipped, it cannot be canceled. You can return your items after they arrive by contacting Contact@themoderngentlemen.co for return assistance.

What is your return & refund policy?

At The Modern Gentlemen, we ensure your satisfaction. If you're not completely happy with your purchase, return it within 15 days for a full refund.

Here's How:

  • Eligibility: Applies to all products from our website.
  • Time Frame: Return within 15 days of delivery.
  • Condition: Returns accepted in any condition.

How to Return:

Refund Process:

  • Refunds are processed within 5 business days after receiving your return and will be credited to your original payment method. Note: Bank processing times may vary.
Contact Us

Email us at Contact@themoderngentlemen.co, and our team will respond within 24 hours.

Account and Order Management

I just placed my order, how do I see my order info and history?
  • After placing an order or renewing your subscription, you'll receive a confirmation email with your order number, purchased products, and shipping address.
  • Once your order ships, you'll get another email with the tracking number.
  • Log in to your Gentleman account anytime to view your order history: Account Login.
I need to update/change my order. How can do I that?

Email us at Contact@themoderngentlemen.co and our team will be able to assist you.

What is your replacement policy?

If your products arrive damaged, please email us at Contact@TheModernGentlemen.co and our customer service team will walk you through the process for an exchange or refund.

Where can I find my order number?
  • After placing an order or renewing your subscription, you'll receive a confirmation email with your order number, purchased products, and shipping address.
Where can I find my order's tracking number?

Once your order ships, you'll get another email with the tracking number for your package.

I want to log in and cancel my subscription, but it says I don't have an account. Why is that?

Ensure you entered the correct password. If you still can't log in, contact us at Contact@themoderngentlemen.co for help.

Subscription Management

How do I change or delay my renewal date?

Log in to your account at Account Login and log in to your account. Go to manage subscriptions, and edit your renewal date.

I just received an order confirmation email, but I didn't place an order. Why is that?

You may have an active subscription. Log in to your account at Account Login to check. For assistance, contact us at Contact@themoderngentlemen.co.

I want to log in and cancel my subscription, but it says I don't have an account. Why is that?

Ensure you entered the correct password. If you still can't log in, contact us at Contact@themoderngentlemen.co for help.

Skincare 101

Are there products that are best suited only for nighttime use?

Yes, some products deliver maximum benefits when used at night:

  • Smoothing Retinol Serum: Infused with antioxidants, it hydrates, rejuvenates, and reduces wrinkles. Best applied at night to avoid sun sensitivity and allow skin repair.
  • Age Defying Ceramide Serum: Effective both day and night, but particularly beneficial during nighttime when skin naturally repairs itself.

Using these products as part of your nighttime routine enhances their effectiveness, ensuring you wake up with healthier, revitalized skin.

How can I get the best results from my skincare routine?

Follow these key steps for optimal results:

  • Cleanse Thoroughly: Start with our Replenishing Rosehip Cleanser to remove dirt, oil, and impurities.
  • Use Targeted Treatments: Apply treatments based on skin concerns (e.g., Anti Blemish Treatment for acne, Age Defying Ceramide Serum for fine lines).
  • Moisturize Effectively: Our pH Balancing Moisturizer keeps skin hydrated and smooth.
  • Nighttime Specific Products: Use Smoothing Retinol Serum in the evening to rejuvenate and repair.
  • Consistent Use: Follow your routine daily, morning and night.
  • Healthy Lifestyle: Drink water, eat well, sleep adequately, and manage stress.

For personalized advice, contact us at Contact@themoderngentlemen.co.

How do I determine my skin type?

1. Cleanse Your Face: Use a gentle cleanser, then pat dry.

2. Wait and Observe: Allow skin to return to its natural state for an hour.

3. Assess Your Skin:

  • Normal: Comfortable and smooth, few imperfections.
  • Oily: Shiny T-zone, larger pores, prone to acne.
  • Dry: Tight, rough, flaky, may have fine lines or redness.
  • Combination: Oily T-zone, dry cheeks.
  • Sensitive: Easily reacts, red, itchy, irritated patches.
How frequently should I cleanse or wash my face?

The frequency with which you cleanse or wash your face is essential for maintaining healthy skin and varies based on your skin type and daily activities. Here are general guidelines:

  • Twice Daily Cleansing: Morning and evening.
  • Morning: Removes overnight oils and bacteria.
  • Evening: Removes makeup, dirt, and pollutants.
  • After Sweating: Cleanse after heavy sweating to avoid clogged pores.

Adjust for Skin Type:

  • Oily Skin: Gentle cleanser to control oil.
  • Dry Skin: Hydrating cleanser.

Our Replenishing Rosehip Cleanser is an excellent option for maintaining healthy skin. It purifies the skin and is packed with vitamins B, C, and E, promoting overall skin health without being too harsh or drying.

Consistency and using the right products for your skin type are key to achieving and maintaining a healthy complexion. If you need personalized advice on choosing the best cleanser for your skin type, please feel free to reach out to us at Contact@themoderngentlemen.co.

Purchasing & Shipping

What payment options do you accept?

We accept credit cards, non-prepaid debit cards, PayPal, Google Pay, Apple Pay, and The Modern Gentlemen gift cards as forms of payment.

Do you ship internationally?

We ship to numerous countries, including Austria, Australia, Bahrain, Belgium, Cambodia, Canada, Chile, China, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Norway, Oman, Pakistan, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, UAE, UK, and the USA.

How long will it take for my order to reach me?

Orders are processed within 1-3 business days. Estimated delivery times are:

  • Express Shipping: 3-8 business days
  • United States: 4-9 business days
  • Australia and New Zealand: 4-12 business days
  • Southeast Asia: 4-15 business days
  • Europe: 5-10 business days
  • Canada: 5-15 business days
  • Japan: 10-25 business days
  • Other countries: 10-25 business days
Are there potential taxes or customs fees I need to be aware of?

Orders to Austria, Belgium, Bulgaria, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, New Zealand, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and the UK are subject to VAT. International shipments may incur customs fees, import taxes, and handling fees. The Modern Gentlemen is not responsible for these charges. Check with your local customs office for more information.

Can I buy your products from authorized resellers or retailers?

Our products can be purchased directly on Amazon.com, our Meta shop, and our website. Approved resellers have a letter of authenticity from our wholesale team. If in doubt, contact us at Contact@themoderngentlemen.co.

Promotions & Discounts

How do I use a promo code or discount code?

Add items to your cart and proceed to checkout. Enter your discount code in the "Discount Code" field. If it doesn't work, contact us at Contact@themoderngentlemen.co.

How do I use my store credit?

Enter your gift code number in the “Discount code” field at checkout. The remaining balance will be applied to your order.

Do you work with content creators for collaboration opportunities?

Yes, we love collaborating with the community. Interested content creators can email us at Contact@themoderngentlemen.co.

Do you have an affiliate program?

Absolutely! Interested affiliates can join our program by visiting: Affiliate Program.

Refund Policy

How can I get a refund?

At The Modern Gentlemen, we guarantee satisfaction. If you're not completely happy with your purchase, return it within 15 days for a full refund.

Here's How:

  • Eligibility: Applies to all products from our website.
  • Time Frame: Return within 15 days of delivery.
  • Condition: Returns accepted in any condition.

How to Return:

Refund Process:

  • Refunds are processed within 5 business days after receiving your return and will be credited to your original payment method. Note: Bank processing times may vary.
How does your money-back guarantee work?

For more information on our money-back guarantee, visit: Money Back Guarantee.

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